New book release: A Handbook On Being A Local Tour Guide And Concierge: Including Personal Experiences - by Dorothy N. Yanez

 

Find it on Amazon HERE

This book is written to provide a brief overview of the requirements for a career in the hospitality industry focusing on specifics for a local Tour Guide and Concierge.

To help with those experiences I have included personal stories, some of the situations that one may encounter, and the attributes on what it takes to be a successful local Tour Guide and Concierge.

Those attributes include: research, being well informed, endurance, problem solving, being a team player, computer literacy, creativity, diplomacy, possesses good oral communication, interpersonal and organizational skills, attention to detail, customer service orientation, the ability to lift heavy luggage, and flexibility because you need to be open to various shifts, including nights and weekends.

About the author:

Dorothy N. Yanez was born and raised in Tucson, Arizona, she retired from the City of Tucson in 2004 after 34 years of service across various departments. Following her retirement, she worked in the hospitality industry and continued to pursue her deep passion for Tucson’s rich history. She is a professional tour guide with a focus on the city's vibrant downtown, offering two mural and public art walking tours, a Turquoise Trail tour, and two related PowerPoint presentations. A dedicated supporter of the San Agustín del Tucson Museum, she is also an author of several books, including Presidio San Agustin del Tucson: A View of Tucson’s Birthplace, which reflects her commitment to preserving and sharing the history of Tucson.